About Freight Forwarders and Hand Carry
Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Amazon.
If a freight forwarder or hand-carrying is used, the following terms will apply:
- Amazon won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that Amazon isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
- If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from Amazon.com to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Amazon must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date U.S. address is used.
- If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from Amazon.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Amazon.
- Products that cannot be exported directly from Amazon.com, which you export yourself or through a freight forwarder may not be returned directly to Amazon. Visit Search for Items Eligible for International Shipping to find items that can be exported directly from Amazon.com.
Products offered for export directly from Amazon.com, which you export yourself or through a freight forwarder may be returned to Amazon, provided that you are responsible for acting as the importer of record and all the costs associated with returning the goods to Amazon. Amazon will not serve as the importer of record on returns that were originally exported by you or a freight forwarder. You may locate Amazon’s return address by using the Online Returns Center and viewing the Return Mailing Label.
Note: International return labels will not be issued for items sent through a freight forwarder or hand carry. The Return Mailing Label is for U.S. domestic shipments only. In order to use an Amazon pre-paid Return Mailing Label, you must first return the eligible goods to a U.S. address. Then, use the Return Mailing Label to return the goods to the Amazon fulfillment center listed on the Return Mailing Label from that U.S. address. In addition, you become the exporter and importer of record of the shipment; title and risk of loss transfer to Amazon upon receipt of the goods at Amazon’s fulfillment center listed on the Return Mailing Label.