Privacy Policy

A2Z Store Limited
Website: https://www.a2zstore.com/
Associated mobile application: A2Z Onlinestore — Discover
Last updated: 3 November 2026

1. Introduction

A2Z Store Limited (“A2Z Store”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect information when you use the A2Z Store website, the associated A2Z Onlinestore mobile application, and related retail discovery and shopping guidance services.

A2Z Store Limited is a New Zealand company providing online retail discovery, catalogue navigation and shopping guidance services.

Our services help customers explore retail departments, understand shopping options, review relevant guidance and continue to independent third-party marketplaces or retailers.

A2Z Store Limited does not directly sell the products featured through these services. Purchases, payments, delivery arrangements, returns and product-related transactions are handled by the relevant independent marketplace or retailer.

This policy should be read alongside our applicable Terms and Conditions, Cookie Policy and Affiliate Disclosure.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• The A2Z Store website at https://www.a2zstore.com/.
• The A2Z Onlinestore mobile application.
• Shopping discovery and guidance services provided through the website or application.
• Communications submitted to A2Z Store Limited.
• Related customer-facing services operated by A2Z Store Limited where this policy is displayed or referenced.

The A2Z Onlinestore application may help customers discover shopping guidance and navigate relevant A2Z retail-service websites, including A2Z Store and A2Z Shop.

Other A2Z websites may maintain their own privacy policies describing their particular services.

When you leave our services and visit an independent marketplace, retailer or other third-party website, that organisation’s privacy policy applies to its handling of your information.

3. Information we collect

The information we collect or process depends on how you interact with our services.

3.1 Information collected through our website

When you visit the A2Z Store website, information processed by our website, hosting infrastructure or applicable service providers may include:

• Your Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Pages visited and navigation activity.
• Referral sources and approximate visit times.
• Cookie identifiers and website preferences.
• Information associated with security, performance and error monitoring.

Some of this information may constitute personal information, depending on the circumstances and whether it can identify an individual.

3.2 Information you provide voluntarily

When you contact us through a website form, email or another communication channel, we may collect:

• Your name.
• Your email address.
• Contact details you choose to provide.
• Your enquiry or message.
• Any other information you voluntarily include.

Please avoid including unnecessary sensitive personal information in general enquiries.

3.3 Information processed through A2Z Onlinestore

The A2Z Onlinestore mobile application provides retail discovery and shopping guidance.

The application does not require customers to create an A2Z account or sign in to receive its intended shopping guidance.

When using application features, information processed may include:

• Retail departments and shopping categories selected.
• Shopping interests and preferences.
• Search or discovery choices.
• Guidance requests and information entered by the user.
• Selections used to display or refine shopping guidance.
• Technical information required to establish and secure communications with the customer guidance service.

Some shopping-related inputs may constitute personal information, particularly where a user voluntarily includes information that identifies them.

Users should avoid entering unnecessary personal, financial, medical or other sensitive information into shopping guidance requests.

The application may transmit relevant requests to A2Z Store Limited’s customer guidance service to obtain and display the requested guidance.

The customer guidance service is designed to provide restricted access to approved customer-facing information rather than direct access to our private operational systems.

3.4 Saved Guidance and application preferences

The application may provide Saved Guidance or similar features that allow users to retain selected shopping guidance during an application session.

These features are designed to support the customer’s shopping experience without requiring an A2Z account.

Information retained within an application session may be lost when that session ends or the application is reset.

The existence of a Saved Guidance feature does not imply that A2Z Store Limited operates a permanent customer account or cloud-based personal shopping history.

3.5 Information obtained from third parties

We may receive limited information from service providers, analytics services or affiliate programmes concerning website operation, referrals or general service performance.

Where personal information is obtained indirectly, we handle it in accordance with applicable privacy obligations, including relevant notification requirements.

4. How we use information

We collect and process information for legitimate purposes connected with providing and maintaining our services.

These purposes may include:

• Operating and maintaining our websites and mobile applications.
• Providing retail catalogue discovery and shopping guidance.
• Processing customer-selected shopping preferences and guidance requests.
• Displaying relevant departments, guides and shopping information.
• Maintaining website and application functionality.
• Protecting our services against misuse, unauthorised access and security threats.
• Diagnosing technical problems and improving reliability.
• Understanding website usage and improving navigation.
• Measuring the performance of eligible affiliate referrals.
• Responding to enquiries and communications.
• Meeting applicable legal and regulatory obligations.

We aim to collect and use information that is reasonably necessary for these purposes.

We do not operate the A2Z Onlinestore application as a product checkout or marketplace payment-processing service.

5. Mobile application operation and customer guidance

The A2Z Onlinestore application is intended to provide customers with accessible retail discovery and shopping guidance.

Where a guidance request requires information from our backend services, the application communicates with a customer-facing access service.

That service is designed to restrict the types of requests and information available to customers.

Our private operational systems are not intended to be directly accessible through the mobile application.

The customer guidance service may process information supplied in a request to provide the relevant response.

Technical records associated with service access may also be processed by hosting or security infrastructure for legitimate operational and security purposes.

We do not represent that all information submitted over the internet is completely anonymous.

Information entered by customers should be limited to what is reasonably necessary to obtain the requested shopping guidance.

6. Cookies and similar technologies

The A2Z Store website may use cookies and similar technologies to support:

• Essential website operation.
• Website security.
• Functional preferences.
• Traffic measurement and analytics.
• Advertising and affiliate referral measurement.
• Consent management and applicable user preferences.

Some cookies are necessary for website functionality. Others may be provided by third-party services.

Where required, we provide appropriate consent or preference controls for non-essential cookies.

You may also manage cookies through your browser settings.

Disabling certain cookies may affect website functionality.

For additional information, please refer to the A2Z Store Cookie Policy.

The use of website cookies should not be confused with the collection of information by the mobile application’s native software.

When a mobile application opens a website or external marketplace, cookies and tracking technologies used by that destination may apply.

7. Advertising and affiliate relationships

A2Z Store Limited operates retail discovery and shopping guidance services that may include affiliate relationships with independent marketplaces or retailers.

Some links on our websites or accessible through our services may be affiliate links.

We may receive a commission or referral payment when a customer follows an eligible link and completes a qualifying transaction.

Affiliate networks and third-party marketplaces may use cookies, referral identifiers or similar technologies to attribute qualifying activity.

Our website may also use advertising services that process information in accordance with their applicable privacy arrangements.

The presence of advertising on an A2Z website does not necessarily mean that the A2Z Onlinestore application itself displays advertisements through a mobile advertising network.

Any advertising or tracking technologies introduced directly into the application will be reflected in the application’s applicable privacy disclosures.

We encourage customers to review relevant third-party privacy policies before using external services.

8. Third-party marketplaces and external links

Our services may link to independent marketplaces, retailers and other external websites.

When you follow an external link:

• You may leave the A2Z website or mobile application.
• The destination may collect information under its own privacy policy.
• The destination may use cookies, analytics or advertising technologies.
• Any purchase or transaction takes place under the destination’s applicable terms.

A2Z Store Limited does not control how independent marketplaces collect, use or disclose personal information.

We do not receive customers’ marketplace payment-card details merely because a customer follows an affiliate link.

9. Information sharing and disclosure

We do not sell or rent personal information as part of our retail discovery services.

We may disclose or make information available to appropriate parties where necessary for legitimate purposes, including:

Hosting and infrastructure providers: To operate, maintain and secure our websites, applications and customer guidance services.

Website service providers: To provide website functionality, analytics, security, consent management and related technical services.

Affiliate networks and marketplaces: To facilitate or measure eligible referrals and customer-directed navigation, where applicable.

Professional advisers: Where reasonably necessary for legal, accounting, compliance or business administration purposes.

Regulatory or legal authorities: Where required or permitted by applicable law.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

We do not provide unrestricted public access to our private operational knowledge systems.

10. Overseas processing and disclosure

A2Z Store Limited is based in New Zealand.

Some external service providers, affiliate networks, hosting infrastructure or marketplaces may operate or process information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we seek to comply with applicable requirements under the New Zealand Privacy Act 2020, including Information Privacy Principle 12 where relevant.

This may involve ensuring that appropriate privacy safeguards apply to the receiving organisation or otherwise meeting the legal requirements for the disclosure.

Different rules may apply where an overseas service provider processes information solely on our behalf.

Where customers independently visit an external marketplace, that marketplace’s own privacy practices and applicable laws govern its handling of information.

11. Information security

We take reasonable technical and organisational steps to protect information against loss, misuse, unauthorised access, alteration and disclosure.

Depending on the relevant service, these measures may include:

• HTTPS encryption for supported communications.
• Restricted access to private systems.
• Separation of customer-facing and private operational services.
• Access controls for authorised personnel.
• Application and server security controls.
• Security-related technical monitoring.
• Limiting the information exposed through customer-facing services.

No internet-connected service can guarantee absolute security.

Users should avoid submitting sensitive information unless reasonably necessary for the service being used.

12. Information retention

We retain personal information only for as long as reasonably necessary for its lawful purpose or as otherwise required or permitted by law.

Retention depends on the type of information and its purpose.

For example:

• Enquiries may be retained as needed to respond and maintain appropriate business records.
• Website technical records may be retained for operational, analytical or security purposes.
• Customer guidance requests may be processed to provide the requested response.
• Application-session information may remain available only for the relevant session.
• Security records may be retained as reasonably necessary for investigation, protection and compliance.

Information is deleted, de-identified or otherwise handled appropriately when it is no longer required, subject to applicable obligations and technical limitations.

We do not promise a particular retention period unless that period has been established for the relevant information category.

13. Your privacy rights

Under the New Zealand Privacy Act 2020, individuals have rights relating to personal information held about them, including rights to request access and correction.

Depending on your location, additional privacy rights may apply.

You may contact us to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Ask about our handling of personal information.
• Request deletion where applicable.
• Raise a privacy concern or complaint.

We may request information reasonably necessary to identify you or locate relevant records.

Where information is not held in an identifiable form, we may be unable to associate a technical record with a particular individual.

Requests will be considered in accordance with applicable law.

If you are dissatisfied with our response, you may also contact the Office of the Privacy Commissioner in New Zealand or another relevant privacy authority.

14. Children’s privacy

The A2Z Store website and A2Z Onlinestore application provide general retail discovery and shopping guidance.

They are not specifically designed as services directed towards children.

We do not intentionally request personal information from children for the purpose of creating customer accounts.

If you believe that a child has submitted personal information that should not have been collected, please contact us so we can review the matter.

Parents and guardians should supervise children’s use of external marketplaces and shopping-related websites where appropriate.

15. Changes to this Privacy Policy

We may update this policy to reflect changes in:

• Our websites and mobile applications.
• Customer guidance functionality.
• Hosting arrangements and service providers.
• Information-handling practices.
• Applicable privacy laws and regulatory requirements.

The latest version will be published on this page.

The date at the beginning of the policy indicates the most recent update.

Where required by law, we will provide additional notice or obtain consent before introducing material changes to information handling.

16. Contact A2Z Store Limited

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how we handle information, please contact:

A2Z Store Limited

PO Box 58001
Whitby, Wellington
New Zealand

Email: admin@a2zstore.com

Website: https://www.a2zstore.com/

Contact page: https://www.a2zstore.com/contact-us/

We aim to respond to privacy enquiries within applicable legal requirements.